Privacy Policy

Maple & Hearth Culinary Studio (“we”, “us”, “our”) is committed to protecting the privacy of individuals who visit our website, contact us, register for classes, purchase services, or otherwise interact with our cooking studio. This Privacy Policy explains how Maple & Hearth Culinary Studio collects, uses, discloses, stores, and protects personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.

Maple & Hearth Culinary Studio
214 King Street West, Food, ON M5H 1K5, Canada
Email: [email protected]
Phone: +1 (416) 782-9643

1. Introduction and Company Information

This Privacy Policy applies to personal information collected by Maple & Hearth Culinary Studio in connection with our cooking-studio services, including cooking classes, private events, culinary workshops, gift card purchases, newsletter subscriptions, website inquiries, and customer support communications.

For the purposes of Canadian privacy law, Maple & Hearth Culinary Studio is responsible for personal information under its control and for ensuring that such information is handled in a lawful, fair, and transparent manner.

2. Data Collection and Processing

We may collect the following categories of personal information, depending on your interactions with us:

• Identification and contact information: name, email address, phone number, billing address, and mailing address.
• Booking and transaction information: class registrations, event reservations, payment confirmations, purchase history, and related administrative details.
• Account or profile information: preferences, dietary restrictions, allergies, skill level, and special requests provided for class participation or event planning.
• Communication information: messages, inquiries, feedback, survey responses, and records of correspondence with us.
• Technical and usage information: IP address, browser type, device identifiers, pages visited, timestamps, and website interaction data collected through cookies or similar technologies.
• Marketing preferences: consent choices and subscription status for newsletters or promotional communications.
• Other information you choose to provide: for example, information submitted in connection with contests, testimonials, or customer service requests.

We generally collect personal information directly from you, including through our website, email, telephone, registration forms, in-person interactions, and third-party booking or payment platforms used to facilitate our services.

Where required or appropriate, we may also collect personal information from third parties, such as payment processors, booking systems, or referral partners, subject to applicable law and your consent where necessary.

3. Purpose of Data Processing

Maple & Hearth Culinary Studio processes personal information for the following purposes:

• to provide and manage cooking classes, workshops, private events, and related services;
• to process bookings, payments, refunds, and customer requests;
• to communicate with you about your reservations, inquiries, and service updates;
• to accommodate dietary restrictions, allergies, accessibility needs, and other special requirements you disclose to us;
• to send newsletters, promotions, and marketing communications where permitted by law and subject to your consent or right to opt out;
• to improve our website, services, customer experience, and internal operations;
• to maintain records, perform accounting, and meet tax, legal, and regulatory obligations;
• to detect, prevent, and investigate fraud, misuse, security incidents, or other unlawful activity;
• to enforce our terms, policies, and contractual rights;
• to administer contests, surveys, testimonials, or loyalty programs, if offered;
• to analyze usage trends and measure the effectiveness of our communications and services.

We will not use personal information for purposes that are incompatible with those identified above without obtaining consent or otherwise being permitted or required by law.

4. Legal Basis for Processing

Under Canadian privacy law, we generally rely on one or more of the following grounds to process personal information:

• Consent: where you have given express or implied consent for a specific purpose, such as receiving marketing emails or providing dietary information for class participation.
• Performance of a contract: where processing is necessary to register you for a class, manage a booking, provide a service, or fulfill a purchase.
• Legal or regulatory obligations: where processing is necessary to comply with applicable laws, tax requirements, accounting obligations, or lawful requests from authorities.
• Legitimate business purposes: where permitted by law and where the collection, use, or disclosure is reasonable for purposes such as fraud prevention, security, service improvement, and internal administration.

Where consent is the basis for processing, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

We may disclose personal information to third parties in the following circumstances:

• Service providers: companies that support our operations, such as website hosting, email delivery, payment processing, booking management, customer relationship management, analytics, and IT/security services.
• Professional advisors: lawyers, accountants, auditors, insurers, and other advisors where necessary for business, legal, or compliance purposes.
• Authorities and regulators: government bodies, law enforcement, or other parties where required or permitted by law, court order, subpoena, or legal process.
• Business transfers: in connection with a merger, acquisition, financing, sale of assets, reorganization, or similar transaction, subject to appropriate confidentiality protections.
• With your direction or consent: where you ask us to share information or otherwise authorize disclosure.

We require third-party service providers to protect personal information and to use it only for the purposes for which it was disclosed, subject to contractual and legal safeguards appropriate to the nature of the information and the service provided.

We do not sell personal information in the ordinary sense of the term.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.

Where personal information is transferred outside Canada, Maple & Hearth Culinary Studio takes reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place to protect the information in accordance with applicable Canadian privacy requirements.

7. Storage Duration

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, or reporting obligations, to resolve disputes, and to enforce agreements.

The retention period may vary depending on the type of information and the context in which it was collected. For example:

• booking and transaction records are generally retained for a period required by tax and accounting laws;
• customer service communications are retained for a reasonable period to manage follow-up and quality assurance;
• marketing consent records are retained as long as needed to demonstrate compliance and manage opt-out requests;
• technical logs and analytics data are retained for a limited period necessary for security and performance analysis.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: to request confirmation of whether we hold personal information about you and to obtain access to that information.
• Rectification: to request correction of inaccurate, incomplete, or outdated personal information.
• Erasure: to request deletion of personal information in certain circumstances, subject to legal retention requirements and other lawful grounds for keeping the information.
• Restriction: to request that we limit the use or disclosure of your personal information in certain situations.
• Data portability: where applicable, to request a copy of certain personal information in a structured and commonly used format.
• Objection: to object to certain uses of your personal information, including direct marketing where applicable.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us or using any available unsubscribe or preference-management mechanism.

Please note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. In some cases, withdrawing consent may prevent us from providing certain services or features, such as class participation requiring dietary or safety information, or receiving promotional emails.

10. Right to Complain

If you have concerns about our privacy practices or the handling of your personal information, we encourage you to contact us first so that we may attempt to resolve the issue promptly and fairly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator if you believe your privacy rights have been infringed.

We will cooperate with any lawful investigation or inquiry by a privacy regulator.

11. Data Security

Maple & Hearth Culinary Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These safeguards may include, as appropriate:

• restricted access to personal information on a need-to-know basis;
• password protection and access controls;
• secure storage and transmission practices;
• staff training on privacy and confidentiality;
• monitoring for suspicious activity and security incidents;
• vendor due diligence and contractual privacy obligations.

No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

12. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact:

Maple & Hearth Culinary Studio
214 King Street West, Food, ON M5H 1K5, Canada
Email: [email protected]
Phone: +1 (416) 782-9643

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. When we make material changes, we will post the revised policy on our website and update the effective date where appropriate.

Your continued use of our services after changes are posted may constitute your acknowledgment of the revised Privacy Policy, to the extent permitted by law. We encourage you to review this page periodically to stay informed about how Maple & Hearth Culinary Studio protects personal information.